Here are some quotes from service users in December 2009.

“Always reassuring to have this service available, very important and useful in emergency situations”

“As always your service is very much appreciated. It's good to know there's always a friendly, helpful person available to help”

“Have always had a useful and efficient service from the VPIS - even at night! Very happy with quality of service and information”

“Once again information given from yourselves was great”

“The advice provided by VPIS was immediate and very practical. I do not believe that the information we received could have been obtained elsewhere”

“The VPIS are always so helpful. All possible information is provided instantly and normally helps out in all cases immensely! Thank you for being so fantastic!”

“VPIS information was very useful, particularly statistics on survival rates as gave us an idea of the grave prognosis of this case from the beginning”

“Thank your for your help on Christmas Eve! Your service is invaluable and I would not like to be in a practice without knowing you are there in an emergency situation.”

“The representative that I spoke to was extremely helpful. You continue to provide an excellent service.”